At La Siciliana Ceramiche, we're committed to shipping your orders quickly and safely via DHL and Poste Italiane/SDA courier. Shipping costs are automatically calculated at checkout, taking into account the volumetric weight of the purchased goods and the destination . Delivery times vary based on the destination address.
You have 14 days from the delivery date to return the product. Please ensure the product is repackaged and adequately protected for return shipping. Return shipping costs are the responsibility of the customer.
Once we receive the return and verify the condition of the product, we will process the refund using the same payment method used for the purchase. The refund will cover only the amount of the product, excluding shipping costs.
If the product arrived broken , follow the instructions in the “Shipping Info” section of our website.
For any questions or further assistance, our team of
The Sicilian Ceramics
is always at your disposal!